Terms & Conditions

• Payment Terms
  We accept Visa, MasterCard, Amex or other advance payment via wire transfer, check or other certified funds. Payment terms are available with an approved credit application. H2O Filter Warehouse requires all initial orders to be prepaid. Wire transfers under $500 may be subject to surcharges.
• Minimum Orders
  Minimum Order is $30 per shipment (Samples Excluded). Orders less than $30 will be accepted with a $7.50 Order Processing Fee. This fee allows us to earn a few dollars, instead of losing a few, when processing small orders.
• COD Terms
  H2O Filter Warehouse does not ship COD.
• Shipping
  All shipments are F.O.B. our warehouse in Marietta, GA. We will bill your shipping account at your request. We have daily pickups with UPS & FedEx. H2O Filter Warehouse reserves the right to bill for freight charges or incidental, additional freight costs that are charged to us, on your behalf. Freight quotes are estimates based on the best information available. We bill the actual freight charges that are incurred, on your behalf.
• Transportation
  Claims for damaged goods in shipment or shortages must be made by customer directly with freight company. Once a pallet has been signed for, the trucking company removes itself from any responsibility for missing boxes.
• International Orders
  International Orders must be prepaid in full in U.S. funds via wire transfer. Many product warranties do not provide coverage outside the U.S. H2O makes no guarantee of warranty coverage, serviceability, or compatibility for products that are used outside of the U.S. All duties, customs, taxes, tariffs, import fees, broker charges, ect. are the responsibility of the purchaser.
• Returns
  All returns must be approved by H2O Filter Warehouse and a return authorization (RA) form with number must be issued. Sales returns are allowed for a maximum of 90-days from the original invoice date. A restocking charge of 15% will apply to returned goods. Once an RA # has been issued, merchandise is to be returned to H2O Filter Warehouse freight prepaid. Any restocking fee that is charged to us, by our supplier, on your behalf will be passed on. (See Returns Goods Policy)
• Verbal Orders
  We prefer all our orders to be placed in writing via fax or email. Verbal orders and changes to orders will be accepted only with the understanding that H2O Filter Warehouse is not responsible for freight charges for returned merchandise ordered verbally. We will fax or email an order confirmation for your review to help insure accuracy.
• Limited Warranty
  Many H2O Filter Warehouse products have a limited warranty covering workmanship and materials. Some products sold by H2O Filter Warehouse have no warranty, or they are covered by the original manufacturer's warranty. Please contact H2O Filter Warehouse for more information regarding warranties.
• Prices
  Prices are subject to change without notice. Our website has our latest PDF catalog, with the latest prices, available to download anytime.
• Past Due Accounts
  H2O Filter Warehouse does not ship orders to customers whose account is past due. A 1.5% per month service charge will be applied to all past due accounts.